TELEPHONE: 03 9613 6100
Good complaint handling workshops
This workshop focuses on developing effective skills and appropriate strategies for complaint handling. Participants are given a step-by-step model for dealing with complaints. They examine different types of complainant behaviour, and also explore how to overcome personal and organisational barriers to making and resolving complaints.
Who should attend
People with responsibility for handling, investigating or managing complaints.
Benefits from attending
Drawing from the Victorian Ombudsman’s resources you will have a better understanding of how to:
● Kenton Miller - Senior Program Designer and Lead Facilitator, Victorian Ombudsman
● Marita Cullen - Program Designer and Facilitator, Victorian Ombudsman
$550 (GST inclusive)
All payments for registration can be paid for by either Master Card or Visa (Terms and Conditions apply). Your tax receipt will be emailed to you after payment has been received.
For all enquiries please contact the Education Services Team on
Phone: (03) 9613 6100