TELEPHONE: 03 9613 6100
Good complaint handling workshops
This workshop focuses on developing effective skills and appropriate strategies for complaint handling. Participants are given a step-by-step model for dealing with complaints. They examine different types of complainant behaviour, and also explore how to overcome personal and organisational barriers to making and resolving complaints.
Who should attend
People with responsibility for handling, investigating or managing complaints.
Benefits from attending
Drawing from the Victorian Ombudsman’s resources you will have a better understanding of how to:
● Kenton Miller - Senior Program Designer and Lead Facilitator, Victorian Ombudsman
● Marita Cullen - Program Designer and Facilitator, Victorian Ombudsman
$550 (GST inclusive)
You can pay for your registration by Master Card or Visa (Terms and Conditions apply). We'll email your tax receipt once we've received your payment.
For all enquiries please contact Education Services on 03 9613 6100 or email email@example.com.