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Call 03 9613 6222 for Complaints
03 9613 6100 for Training and Workshop enquiries


Learning Resources

Resources for each of our programs will be made available for download from this section.

Should you have any questions please contact Education Services on 03 9613 6100.

Conflict of interest animation

When public sector workers do their jobs, it's important any decisions made or actions taken are done in everyone’s interest, not just for an individual worker’s personal gain.

Sometimes, however, public sector workers’ private interests can, or look like they might, influence workers' decisions or actions.

This is called a ‘conflict of interest’. All public sector workers are responsible for recognising where their private interests may impact on their work.

Watch this animation to understand more about private interests – what they are and how they may come into conflict with public duties.

If you are in Victoria and want to learn more about identifying and managing conflicts of interest, book a place in a Victorian Ombudsman workshop:

Return on investment from effective complaint handling

Research sponsored by the Society of Consumer Affairs Professionals - Australia has demonstrated the potential financial returns of handling complaints well. See more here.

New IBAC research on risk associated with employment practices in the Victorian Public Sector

In August 2018, IBAC released its report on 'Corruption and misconduct risks associated with employment practices in the Victorian public sector'. Read more here

Dealing with challenging behaviour calm gallery

Examples of calming exercises you may wish to try.